Open a ticket in the reseller support portal; our brand-certified engineers respond and a faulty product is replaced within five working days.
Included for resellers
The reseller support portal manages both pre-sales questions and after-sales fault requests in one place. Through the ticket system the status of every request and past correspondence can be followed.
Support scope
- Pre-sales: sizing, configuration, compatibility checks, reference architecture
- After-sales technical: installation, configuration, firmware and driver support
- RMA: replacement or repair of faulty products, according to the brand's warranty terms
Response times
| Priority | First response | Target resolution |
|---|---|---|
| Production-stopping fault | 1 hour | 1 working day (spare product dispatched) |
| Critical | 4 hours | 3 working days |
| Normal | 1 working day | 5 working days |
The RMA process
- Open an RMA request in the portal and enter the serial number and fault description.
- Our engineers test remotely and, if needed, issue an RMA number.
- The product is sent to our warehouse (freight is paid by Bayit where covered by warranty).
- A replacement is usually dispatched within five working days.
Scope of service
- Ticket-based support portal
- Brand-certified engineers
- One-hour response for production stoppage
- Five-working-day RMA
Technical Support and RMA — get a quote
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Frequently asked questions
Do you sell to end users?
No. Bayit Bilişim sells only to registered resellers and system integrators. End users can buy products through our resellers.
Is there a minimum purchase requirement to become a reseller?
There is no mandatory purchase at the Starter tier. Extra discounts and support open up at the Silver, Gold and Platinum tiers according to annual purchase volume.
How long does my application take?
Usually two working days if your documents are complete. If you want credit terms, limit assessment can take an extra two to three working days.
What is the minimum value for deal registration?
It varies by brand; it is generally accepted for hardware quotes above 250,000 TRY. For smaller projects special pricing can be discussed with our product manager.
Why can not everyone see prices?
Because prices depend on reseller-specific discounts and contract terms, they are shown only to registered resellers in the portal. Product pages on the site are for information.